![]() ![]() Would they be able to diffuse the situation and come to a resolution that would satisfy both the customer and the company? I am especially interested in knowing what they would do if they encountered a situation in which a customer was extremely unhappy with the product or service they received. “I want a call center employee who is able to handle difficult customer service inquiries and complaints in a calm and professional manner…” Trevor Larson is the CEO and Founder of Nectar. These questions also allow me to look at the willingness of the applicant to work under pressure, hence, these questions are very important for the hiring manager. Hence, if the applicant can vouch for their stamina that they can work the graveyard shift, then there is a higher chance that they will be hired. Since the company I was working at before services subsidiary companies from all over the world, some of our employees have to man the graveyard shift in order to cover all time zones. Being a call center agent has its perks, like a good salary and good medical insurance. These questions may seem very simple, but the candidates’ answers will spell their hireability chances. How willing are you to work on a graveyard shift?Īre you also willing to work on a changing schedule, perhaps every two weeks? “My favorite questions, and some of the most important ones, are…” Sharon Dylan is the Co-Founder of Management Help LLC. This will give you insight into their problem-solving skills, communication style, and overall attitude. ![]() Give them a hypothetical customer service scenario and ask them how they would handle it. “The best question to ask candidates in an interview for a call center position, in my opinion, is to…” Erik Hansen is a management consultant at the Right People Group. Read on to learn what our panel had to say about the most effective call center interview questions you can put to use when interviewing candidates. To learn more about the best questions to ask to identify candidates with the traits and skills you’re looking for, we reached out to a panel of call center managers and business leaders and asked them to answer this question: “What’s your favorite call center interview question?” That requires asking the right questions to get accurate insights on how candidates really feel about working as a call center agent, how effective they are at handling difficult callers, and how well they fit in with your existing team. Learn a data-driven approach to improving employee experience.Įmployee satisfaction starts with hiring call center agents who are the best fit for the job – and for your company. ![]()
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